Hamilton-Ryker is seeking a Customer Service/ Order Processor. This position would be working from home, and effective problem-solving to assist our customers while offering outstanding service.
Lebanon, TN Area
1st shift, Monday-Friday
Hours could be 7:00 am-4:00 pm or 8:00 am-5:00 pm as the teams split the shift
Pay rate: $16.00-$18.00 an hour. Depends on the experience.
Duties & Responsibilities:
- Process telephone requests for general product information, price quotations, purchase orders, order changes, and cancellations directly from domestic customers, original equipment manufacturers, and distributors, while providing the best possible service level to our customers.
- Retrieve customer information, stock status information and audit the status of purchase orders to ensure correct codes are used for retrieving and inputting information.
- Follow-up on inquiries from customers as it relates to orders, invoices, and shipments.
- Works closely with production staff regarding deliveries of scheduled shipments.
- Process all credit card sales including BOLs.
- Maintain files of active orders and post-activity such as change notices, scheduling changes, partial shipments, and credit changes.
- Relay new order information to production scheduling, shipping, and credit department and maintain stock levels.
- Prepare reports for the record-keeping of inventory and in processing orders.
- Place collection calls on delinquent accounts, notify customers of back orders and lead times.
- Solve problems related to orders in process and incorrect shipments.
- Match BOL with purchase orders and assign shipping numbers for invoicing.
- Calculate storage charges and communicate with Customers.
- Must be 18 or over
- Provide guidance and assistance in oral or written form to customers regarding orders, quotes, standard items, and address concerns with accounts.
- Process shipping releases and orders for shipment.
- Ensure that appropriate records are maintained and required reports are prepared.
- Weekly pay
- Direct Deposit
- Medical insurance options
Apply now or go to www.hamilton-ryker.com to apply. Call us today at 615-859-1070 to discuss all of our available opportunities.